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FNQ Apartments / Lorosa Coast

The following terms and conditions apply to those properties listed on the http://www.fnqapartments.com/ website. Should you have any questions or concerns regarding these terms and conditions please do not hesitate to contact us by either email: hello@lorosacoast.com.au or phone 1300 731 620 (inter +61 7 4015 3402).

IMPORTANT NOTE: Conditions including final payment / deposit / cancellation and amendments may vary depending on Resort or brand and properties reserve the right to amend their policies at any time.

Ways to contact us

Contact Web Form, Property Enquiry from web page, Web Chat, Facebook Message, Instagram DM & Phone calls. Please note the quickest way to have your enquiry met is a contact form submitted from our website with all of your requirements. A consultant can call you back if required. 
Please leave a detailed voice message to be sent via email if you can't get through via phone on weekends due to reduced staffing on these days.

Closed all Australian Public Holidays. 

COVID-19

These terms and conditions apply to all travel dates and circumstances. No additional refunds or compensation will be available if travel bans are reinstated or if you or part of your group becomes unwell and is unable to travel. Accommodation, tours and transfers are booked with the understanding that COVID-19 may impact your future travel plans and payment of the deposit constitutes acceptance of these terms.

How to book / quotes and reservations

FNQ Apartments / Lorosa Coast acts as an agent on behalf of hotels, resorts, property owners and property managers who provide accommodation services. We do not own or manage properties. The majority of our properties are privately managed and check in is not through hotel reception but through the offsite property manager which may require you to visit their office for registration and key collection. Please keep this in mind if you are arriving by airport coach transfer as you may need additional transport to the accommodation. 

Bookings can be made over the internet at hello@lorosacoast.com.au through the bookings page or by calling FNQ Apartments / Lorosa Coast on 1300 731 620 (Australian callers) or +61 7 4015 3402 (international callers). Quotes and reservations are subject to availability and actual pricing at the time of booking. Quotes are valid for 48 hours however some prices are dynamic and change daily. Any verbal quote given is an estimate only of the price, which will be subject to written advice on confirmation of the reservation from your travel consultant.

Deposit
A minimum deposit of $200 per room (unless otherwise advised) must be received within 24 hours of making the booking. Payment of this deposit will indicate acceptance of these booking conditions. This deposit non-refundable and non-transferable.

Deposit amounts vary from property manager to property manager.

FNQ Apartments / Lorosa Coast bear no responsibility for monies paid until cleared funds are received in the account of FNQ Apartments / Lorosa Coast.

Final payment
Full payment will be due 5-6 weeks before the date of travel.  Some balances are due on arrival. FNQ Apartments / Lorosa Coast will send you emails to remind you.

Confirmation and invoices are subject to re-issue if incorrect through error or omission and the passenger accepts the liability to then pay the correct cost or to decline to retain the reservation.

If a customer fails to pay monies when owed, The property manager reserves the right to deem this as a cancellation and cancel the booking. Should this happen, the customer will forfeit his/her deposit if the booking is cancelled within 30 days of the arrival date of the booking.

Payment options
Payments accepted include direct bank transfer and credit/debit card through a merchant facility. A Credit card surcharge may be payable and this will be reflected at the time of payment.

Prices quoted are in AUD and all payments must be made in AUD. Some properties or brands where the balance is due on arrival may also have a credit card surcharge for balance payments.

Cancellations
If you choose to cancel or terminate your holiday earlier than expected and for whatever reason, the following fees shall apply. Please note cancellation charges vary from property manager to property manager and it is your responsibility to review both these terms and conditions and any additional terms and conditions we send you at the time a reservation is made.

Cancellation fees for holiday apartments and holiday homes unless otherwise arranged are as follows:

  • 30 days or more before arrival – full refund less the $200 initial deposit.
  • Less than 30 days before arrival – full payment.

Amendments to date or property
Up to 30 days prior to check in – $25 + GST amendment fee (subject to availability) – this may vary dependent on the individual resort or brand requirements. Cancellation or termination will not be considered an amendment. Within 30 days prior to check-in – amendments may not be accepted depending on the property or brand being booked and will be based on the situation at the time and availability.

Rates & changes
All rates featured are valid from 1 April 2020 to 31 March 2021. Prices and conditions are correct at time of printing (1 April 2020), but are subject to change without notice. Prices listed are in Australian Dollars and are inclusive of GST where applicable. 

All reservations do not include transport from your home port to holiday destination and return, items of a personal nature, meals (unless specified), transfers and existing or proposed taxes and government charges, unless otherwise indicated.

Any verbal quote given is an estimate only of price, which will be subject to a written advice on confirmation of the reservation. The price of your holiday cannot be guaranteed until confirmation payment is received. All prices and other payments and conditions should be confirmed with your travel consultant at the time of booking.

All guests are required to provide a credit card imprint on arrival to cover any miscellaneous charges. Where a credit card is not available a cash deposit will be required. In addition, an acceptable form of photographic identification will need to be produced at the resort prior to check-in.

Privately Managed Apartments can be taken out of service at any time for various reasons such as, but not limited to; the Apartment being sold, the owners discretion, damage to the Apartment and emergency or planned maintenance. If this occurs, the FNQ Apartments / Lorosa Coast consultants will do everything possible to assist with other options, however it may not be possible to match the exact Apartment type or price.

Children and Infants

In most cases, children’s prices for accommodation featured on this site refer to children occupying the same room/unit with at least two adults and using existing bedding. Additional charges will apply if extra beds or linen (including rollaways, sofa beds or cots) are required. Prices for any other combination of children and adults should be obtained from your travel consultant. The definition of a 'child' or 'ínfant' is determined by the property/owner and ages may vary. 

Accommodation
Whilst care is taken to ensure that the description of facilities and services of the Resorts/Complexes are accurate, these are continually being changed, upgraded, and on occasion taken out of service. FNQ Apartments / Lorosa Coast can not be held liable if an Apartment or Holiday House is taken out of service for any reason including but not limited to being sold, changing property managers or undergoing maintenance. If this should occur, our consultants will do everything possible to assist with other options at the earliest possible opportunity. A property manager reserves the right to move a booking from one apartment to another of similar quality and facilities should the need arise due to any of the above reasons. FNQ Apartments / Lorosa Coast may not be advised of apartment number changes and cannot be held liable if a property manager moves a booking to another apartment. 

If any feature/facility is essential for the guest in choosing a particular property, it is advisable that the guest checks this with their travel consultant at the time of booking. FNQ Apartments / Lorosa Coast cannot be held liable for omissions or errors, whether temporary or permanent of a property’s facilities and services. Property room photos may not be specific to the actual room allocated. Photos are indicative only. Accommodation facilities listed may not apply to all room types. 

If a customer arrives at the property and does not like the accommodation that he/she has chosen, he/she will be liable for the full balance owed, unless it can be proven without a reasonable doubt that he/she did not get what was promised on the Confirmation Form or what was depicted on the website, with consideration to the following:-

The majority of properties are strata titled. This means that each apartment within the various complexes is owned by a different person. Because of this, the furnishings in each apartment can vary. On our website we have displayed photos of typical apartments. These are neither the best apartments, nor the worst. The photos are used as a guide only, and neither FNQ Apartments / Lorosa Coast or the property manager can be held responsible if a particular apartment does not look exactly like the photos on our websites.

As strata titled apartments, they are subject to sale and property management changes without notice. Although FNQ Apartments / Lorosa Coast will endeavour to move an existing booking should this occur, there may be times when this is not possible. Should the property manager advise that the booking cannot be honoured and FNQ Apartments / Lorosa Coast can not provide an alternative apartment of the same standard or provide an alternative property that is acceptable to the guests, we will provide a full refund for the accommodation cost. FNQ Apartments / Lorosa Coast will not be liable for the inconvenience or loss of any money for flights, car hire or incidentals should accommodation need to be cancelled. 

The customer agrees that the accommodation is booked only for the number of people actually stated on the Confirmation. Any additional people will be charged for at the applicable property nightly rate.

Weather

Please review the local weather average for your trip dates. Far North Queensland is known for its wet season, cyclone season and stinger season. These events are rare and the area is still magnificent to visit throughout the year, however FNQ Apartments / Lorosa Coast will not be responsible for financial loss due to cancelled or delayed travel caused by weather events and accommodation, tour and transfer balances will remain your responsibility. Please consider a domestic travel insurance policy that includes these events. 

Special requests
Whilst we attempt to satisfy all special requests, we are unable to provide a guarantee.

Maps & Images
Map images, if shown, are for general information and may not necessarily reflect actual routings, locations or services provided. Many of the destination shots featured on this site have been supplied by tourism authorities, including Tourism & Events Queensland & Australian Tourism.

Travel insurance
We strongly recommend you purchase comprehensive travel insurance at time of booking. We suggest that the policy should include, but not be limited to, the following cover: Loss of deposit through cancellation; loss or damage to personal baggage and loss of money and medical expenses.

Not included in price of holiday
Airport taxes, costs of a personal nature e.g. laundry, taxis, telephone calls, room service.

Meals and transport are not included in the rates however some Resorts do have these as part of the package.

Booking arrangements
The person effecting a booking shall be deemed to have accepted the booking conditions on behalf of all persons named in the booking.

Documentation
Travel documents will be forwarded by post or email when full payment is received.

Under 18's
All clients under the age of 18 must be accompanied by a parent/guardian or an individual over the age of 18, the property has the right to refuse any booking, when the legal guardian over 18 cannot provide current photo ID if requested. Some property managers require the booking client to be over 23 years of age. If you are in doubt, please check before proceeding with the booking. 

Package prices / per night prices
Total or Per night prices are to be used as an indicator only and not as an extra night rate.

Responsibility
FNQ Apartments / Lorosa Coast can sometimes include third party products in special packages. As an agent on behalf of this product or service FNQ Apartments / Lorosa Coast shall not be liable under any circumstances for any failure by those service providers to fulfil such travel arrangements nor for any error, alteration or change of any kind made by those service providers following the acceptance of the booking by them. All coupons, vouchers, receipts and tickets are issued subject to the terms and conditions specified by those service providers.

FNQ Apartments / Lorosa Coast both for itself and on the behalf of their employees or agents do not accept any responsibility for any act, omission, default or neglect of themselves, their employees or agents for injury, damage, or loss to persons or goods whatsoever or however the same may be caused and they do not warrant and are in no way responsible for the accuracy of any information given in statement made by their service providers in terms of travel arrangements. By utilising the travel services provided by FNQ Apartments / Lorosa Coast, you agree that:

FNQ Apartments / Lorosa Coast shall not be liable for the wilful or negligent acts and/or omissions of such carriers and/or service providers. FNQ Apartments / Lorosa Coast will not be liable for any accident, injury, delay, property damage or personal loss to you or those travelling with you in connection with any accommodation, transportation, or other travel services resulting directly or indirectly from any occurrences or conditions beyond its control, including but not limited to acts of terrorism, act of God, defects in vehicles, war, strikes, theft, delay, cancellation, civil disorder, disaster, Government regulations or changes in itinerary or schedule.

Please note that all travel documents, observance of laws and regulations of various Governments are your responsibility.

FNQ Apartments / Lorosa Coast only accepts instructions on the above terms.

All Prices are in AUD.

Every effort is made to ensure that information displayed on this website is correct. Information and rates and FNQ Apartments / Lorosa Coast websites are subject to change without notice.

FNQ Apartments / Lorosa Coast has a separate Complaints Resolution Process for any complaints about our service or the services supplied through our suppliers. 

FNQ Apartments / Lorosa Coast is a trading name of The Holiday Booking Co Pty. Ltd ABN 72635159170