The type of personal information that we collect and hold about you depends on the type of dealings that you have with us.
Sensitive information is personal information such as health information and information about racial or ethnic origin that is generally afforded a higher level of privacy protection. We only collect sensitive information where it is reasonably necessary for our business functions and you have consented, or we are required to do so by law.
When you visit the Site, some of the information that is collected about your visit is not personal information, because it does not reveal your identity. We use this information to help us improve our services. We may aggregate this information for our own statistical purposes. Provided that it remains anonymous, we may disclose that aggregated information to third parties for marketing or other business related purposes.
We gather and share information concerning the usage of the Site by members and travellers with one or more third-party tracking companies for the purpose of reporting statistics. In this connection, some of the pages you visit on our Site use electronic images placed in the web page code, called pixel tags (also called a "clear GIFs" or "Web Beacons") that can serve many of the same purposes as cookies.
Web beacons may be used to track the traffic patterns of users from one page to another in order to maximize web traffic flow. Our third-party advertising service providers may also use Web Beacons to recognize you when you visit the Site and to help determine how you found the Site. If you would like more information about this practice and to know your choices about not having this information used by these companies, click here: http://networkadvertising.org/consumer/opt_out.asp
We will collect personal information by lawful and fair means as required by the Privacy Act. We will also collect personal information directly from you where this is reasonable and practicable.
We collect personal information in a number of ways, including:
The main purposes for which we collect, hold, use and disclose personal information are:
Where we have your express or implied consent, or where we are otherwise permitted by law, we may contact you with information about our products and the services on the Site, or those of our FNQ Apartments / Lorosa Coast group and/or our affiliates. You can opt out of receiving these communications at any time, by either contacting Customer Support, or by using the unsubscribe facility that we include in our commercial electronic messages (i.e., email) to opt out of receiving those messages.
We may disclose your personal data to enforce our policies, or where we are permitted to do so by applicable law, such as in response to a valid, legally-compliant request by a law enforcement or governmental authority, or in connection with actual or proposed litigation, or to protect our property, people and other rights or interests.
We may also share your personal data with:
If you choose to send an enquiry to a member on a Site, your personal information, including your email address and any other information you supply (unless the Site specifies otherwise), will be visible to the relevant member so that they can reply directly to you. Enquiries sent using the FNQ Apartments / Lorosa Coast system are also available for review to a limited number of customer service employees, who may be asked by a member or others for their past enquiry information.
In the case of these contracted service providers, we may disclose personal information to the service provider and the service provider may in turn provide us with personal information collected from you in the course of providing the relevant products or services.
We may de-identify and aggregate the personal information of you and others for our own statistical purposes. Provided that it remains permanently de-identified, we may disclose that aggregated information to third parties or publish it for marketing or research purposes.
If you post comments or otherwise communicate publicly with other users via our Site, any information about yourself that you include in the communication may be stored on the Site and accessed by other users. For this reason, we encourage you to use discretion when deciding whether to post any information that can be used to identify you.
FNQ Apartments / Lorosa Coast is part of the FNQ Apartments / Lorosa Coast , Inc. group which operates in a number of international jurisdictions, including the US and the United Kingdom.
As a result, your personal data may be transferred, stored and processed in the United States, United Kingdom, or any other country in which we or our affiliates, subsidiaries, partners or agents maintain facilities. These data processors, acting under our instructions (or those of one of our partners) may be engaged in, among other things, the fulfillment of your information requests and the provision of support tools and services on the Site. They may also be helping us maintain the integrity and security of the Site, including emails and messaging platforms on the Site.
If you do not agree to the transfer of your personal information outside Australia, please contact us via the details set out in Section 10.
We hold personal information in a number of ways, including in electronic databases, email contact lists, and in paper files held in secure premises.
We take reasonable steps to:
We implement a range of physical and electronic security measures to protect the personal information that we hold, including:
While FNQ Apartments / Lorosa Coast strives to protect the personal information and privacy of users of the Site, we cannot guarantee the security of any information that you disclose online and you disclose that information at your own risk. If you are concerned about sending your information over the internet, you can contact us by telephone or post.
While no system is completely secure, we believe the measures implemented by the Site reduce our vulnerability to security problems to a level appropriate to the type of data involved. We have security measures in place to protect our user database and access to this database is restricted internally. However, it remains each user's responsibility:
If you have asked us to share data with third party sites, however (such as Facebook) their servers may not be secure. Credit card information is generally stored by our credit card processing partners and we ask them to keep that data secure. We also use third parties to help us optimize our website flow, content and advertising (see below).
Note that, despite the measures taken by us and the third parties we engage, the internet is not secure, and others may nevertheless unlawfully intercept or access private transmissions or data. As such, except to the extent liability cannot be excluded due to the operation of statute, FNQ Apartments / Lorosa Coast excludes all liability (including in negligence) for the consequences of any unauthorised access to your personal information. Please notify us immediately if you become aware of any breach of security.
If you receive an unsolicited email that appears to be from us or one of our members that requests personal information (such as your credit card, login, or password), or that asks you to verify or confirm your account or other personal information by clicking on a link, that email was likely to have been sent by someone trying to unlawfully obtain your information, sometimes referred to as a "phisher" or "spoofer." We do not ask for this type of information in an email. Do not provide the information or click on the link. Please contact us at Customer Support.
You have a right to request access to or correction of your personal information held by us. If you wish to access, correct or update any personal information we may hold about you, please contact us as set out below. However, we may charge for providing access to this information and we may refuse access where the Act allows us to do so.
If you have an online account via the Site, you can access and change some of your personal information by logging in to your account and following the instructions on the Site.
If you do not have an account, you can request access to the personal information that we hold about you and request corrections by contacting our Privacy Officer (see section 10 below).
We will take any privacy complaint seriously. We will aim to resolve any such complaint in a timely and efficient manner, and our target response time is 30 days. We request that you cooperate with us during this process and provide us with relevant information we may require.
We expect our procedures will deal fairly and promptly with your complaint. However, if you remain dissatisfied, you can also make a formal complaint with the Office of the Australian Information Commissioner (which is the regulator responsible for privacy in Australia):
Director of Compliance
Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
Phone: 1300 363 992
Please contact our Privacy Officer if you have any queries about the personal information that we hold about you or the way we handle that personal information: