Hi to all,
The very helpful staff at FNQ Apartments, Would just like to give you a "totally awesome" feed back report. We were directed to you when the large house we had booked for our daughters wedding became unavailable. You went to work and within hours had secured us the perfect alternative at Waters Edge Apartments , right on the esplanade. We found everything easily accessible and very comfortable. The staff there were extremely helpful, efficient while still being unobtrusive. The wedding was wonderful and you all deserve some of the credit for our happiness! THANKYOU !! We will certainly use your services if we need to in the future.
Our warmest regards,
Laurel and Russell Jackman.
We had a terrific holiday in Cairns and Port Douglas. Thank you for suggesting Waters Edge Apartments - they were perfect for our needs and very spacious. We stayed in on a number of nights and had some lovely meals with the Roos family who were placed next door to us. The facilities and the service were terrific. We went on one day trip to Kuranda - the train ride and sky rail were fantastic - I had no idea the scenery would be so beautiful. A lot of the stands at the market in Kuranda were closed, so I'm not sure we experienced it with the full atmosphere, but we certainly enjoyed the journey. We also really enjoyed our stay in Port Douglas at Rendezvous - we met some friends there and it was a great place for young children. We mothers were very pleased with the free cooked breakfast (no dishes!) We did suffer quite a bit from midge (sandfly?) bites which was a little hard with the kids, and the bites still haven't cleared up even though we've been home a week! We didn't have any problems with them in Cairns though. Thanks again for your help with our booking - we wouldn't hesitate to book with FNQ again.
My trip to Cairns was the best. It was great to see how everything had changed. The accommodation, Waters Edge Apartments, that you suggested was everything that I wanted. The complex was clean and staff very friendly. Everything was done and there was no surprises when I got to Cairns. Thanks again for your help.
The staff at Waters Edge were most helpful. Anything we asked for was done quickly and without any sign of annoyance. Our apartment was excellent. Far too big for for 2 people but great for entertaining. We would recommend the place to anybody. If and when we return to Cairns we would try to book there. Thanks for organising it.
Thanks for all your help in organising our trip.. We had a fantastic time, Cairns was just lovely, unfortunately we are now back to reality and I'm off to work this afternoon. Once again thank you !!!!!
Apologies for taking so long to respond to your email below. We've been very busy since returning to the UK and there's been plenty to catch up with after being in Australia for five weeks. The five weeks in Australia were tremendous, and the 8 days in Cairns were among the best. In terms of what you did for us in Cairns, I would like to highlight the following: 1) Our booking experience with you was great: the information you provided (on available options) prior to booking was just what we needed (varied, complete, relevant), the communications after booking (confirmation, voucher etc) were prompt and efficient, and the enquiries before and after the actual stay were friendly and helpful. These are all signs of a very good customer service. 2) Our accommodation and service at Waters Edge Apartments were absolutely tremendous, a great base from which to enjoy the Cairns area for just over a week. 3) Our trip to Kuranda via Skyrail and Train which we organised with you (including bus transport to and from) was a great day, with everything on time and working out very well. Of course you can use these comments on your feedback page if you wish.