Hi Brenda,

We had a fabulous holiday thanks. For us it was a delayed honeymoon after being married earlier this year and as we have two very young children at home we made the most of the time together to do pretty much nothing. We ate some magnificent food and just generally relaxed and caught up with each other away from our ordinarily busy lives, while soaking up Palm Cove. We were very impressed with the Angsana and its staff. The apartment and the lay out were great, spacious and very comfortable. It’s nice however to see that they are in the process of some updating as there are aspects of it that are getting a little tired, eg the bathrooms, but we enjoyed it immensely and loved the beachfront location. We will be looking into future trips with the family there as well. Many thanks for organising the booking for us.

Kind regards,

Sarah

Hello Sara,

Our holiday at Angsana in Palm Cove can only be described as-- superb--. Mind you ,distinct from the forecast before we left, the weather was nigh on perfect, which can of course make or break a holiday. The train/skyrail trip to Kuranda was excellent, particularly the cleanliness of both vehicles and the friendliness of all the staff.The town itself is obviously suffering from the lack of tourist support with the renowned market obviously not what it used to be .Hopefully that will soon be a thing of the past. In any case it is well worth the ride up & back. Thank you for getting us on the balloon flight . That was a great experience & oddly enough you don't feel any anxiety of not having an engine & wings! The pilot & support staff were great in the help they gave us, no doubt recognising we were 80 - odd year old boilers & not young chickens any more.!! Highly recommended to anyone. As to your service to us, I am most sincere in giving you 10 out of 10 for the promptness of your responses, your suggestive ideas & the genuine friendliness of that service. In business, no matter what you are marketing, the key to success is to give good service and you do that very well. Trust we can use your service in the future.

Kind regards,

Arnold

Hi Sara,

Thank you for giving me the opportunity to provide feedback. To be honest, I was somewhat anxious about the holiday as I had never booked through an agency like yours and was worried that the service at the hotel would differ. I’m pleased to say I was not disappointed. I was totally impressed and satisfied. a) the hotel was magnificent, especially the room. The service and cleanliness was great and the location terrific. The hotel staff were fine-not overly enthusiastic but perfectly fine. I did not participate in any activities as just wanted a relaxing holiday, so cannot comment on those. b) your service has been impeccable. Speedy, professional, personal and far exceeded my expectations and the experience I had with travel agents. I wish you operated in other areas besides FNQ and the Gold Coast as I’d definitely utilise your service again. If you require further information or detail, please do not hesitate to contact me.

Kind Regards,

Carmel