Hi Brenda,

We seven girls all enjoyed our stay at Harbour Lights Luxury Apartments, the booking process, collection of keys, use of facilities, helpful staff at FNQ bookings on our arrival, the beautiful apartments, all meet our expectations. The Sunset Cruise and Dinner at Dundee’s on Friday 18th Oct was a great start to our weekend and so close to our accommodation, so we were all highly satisfied with our choice. We also went by bus to meet the Kuranda Skyrail, loved the boardwalks, had three hours wandering around Kuranda town and markets, a lovely lunch at The Kuranda Hotel, returned Gold Class on The Scenic Rail, a fantastic relaxed Saturday out. The staff at all our attraction choices were very kind and informative and the attractions to rave about. The Outer Great Barrier Reef via Green Island was one trip i had been looking so forward to as i love the reef experience and had arranged for four of my friends to join me – all had never been to a reef nor Cairns. Having been out of Shute Harbour and Mission Beach to the reef in previous years, i was so keen to snorkel off the pontoon and this outer reef area. Unfortunately it was very windy and choppy last Sunday so we found it really difficult to stay in the water, just clung to the rest stations. The staff on the catamaran were so considerate and apologetic. Hopefully i can arrange this adventure at some other stage. I must also add, myself and one of my friends booked the Hot Air Balloon Flight...OMG that was the highlight of my year, such a beautiful peaceful experience, and the staff were so damn kind and friendly, involved the passengers in everything, preparation and pack up, also kept us continuously informed while flying over the beautiful Tablelands, a must do.

Di Simpson

Hi Vanessa,

Thanks for your email. Your company has been very helpful with organizing my holiday and I really appreciate it and will be happy to spread the word.

Thanks again Vanessa.

Kind Regards,

Kay

I am replying to your email with the 2 points you would like addressed. Holiday Impressions: I am a regular visitor to Cairns but have never stayed in the CBD. This holiday we stayed at Harbour Lights (level 4 sub penthouse 3br) located at the ferry terminal. I will never stay anywhere else in Cairns again. I have found my perfect place at Harbour Lights! The apartment was well cleaned, spacious, light and the air con had been put on for us!! Kitchen was well equipped, all Foxtel channels, 2 TVs and wifi-perfect. The only negative was the old and tired carpet that could do with a good stain treatment!! Being so close to the boardwalk below we thought there might be a noise issue but no. We never heard any noise from the crowds below. The location was perfect in every respect. Picture perfect with postcard views out of all windows. The convenience of the location was outstanding. Step out of the apartment block onto the board walk, to restaurants, coffee shops and of course the city shops. We ate at Mecca Bah and Dundees regularly and the food and service was the best we came across in Cairns. Every morning we had coffee at the reef terminal café which was such a happy place with all the excited tourists heading off. Every evening we had coffee and cake at the Hilton water side café across from the apartments and every morning we would walk the board walk. After a day sight seeing (including trips to Port Douglas, Paronella Park and Karunda) it was such a joy to have the restaurants seconds away. With more time we would have availed ourselves of all the opportunitys that were available to us within seconds of our room including small boat hire, jet ski rentals, parasailing, bike hire, and of course all the day trips available to book at FNQ office across the road from the apartment block. Service Satisfaction. This is my first time booking through FNQ apartments. To start with the price of the apartment was the best I found on the internet. The communication in respect of my initial enquiry and then booking was prompt and informative. The opportunity to have newsletters between booking and holiday departure was a bonus as it always kept the holiday in clear sight. Check in was a breeze. Staff were very friendly and explanations on entry and amenities comprehensive. We had a problem with a blind not going up and this problem was fixed literally within the hour. I felt very welcome whenever I went over to information centre which is something that I could depend on and not something I am used to in Cairns! Because of the service I received from FNQ Ap, I will always use this service when booking future Cairns holidays.

Vanessa, WOW!! What a holiday!

I will first start by saying the apartments you arranged for us through FNQ, were second to none. Absolutely superb. The apartments were world class, the best we've stayed in. Harbour Lights (Harbour View) Sea Temple (Swim up) The establishment which they both were a part of were central to everything we needed. I will also add that the prompt and professional service you guys offerred was fantastic. The only thing that we could fault for the whole experience was the beds were quite hard and resulted in poor sleeping experiences. Perhaps making arrangements to purchase softer beds would be something to look at. We will have no hesitation in offerring your services to ANYONE that expects nothing but professionalism and world class accomodation. We will guarantee you that if we stay in FNQ again, we'll be making contact with you guys again to make accomodation arrangments.

Thanks again.

Damien

Hi Vanessa,

Thank you for the voucher. My short stay in Cairns was really wonderful. Primarily to visit my son and grandson. The apartment was perfect. The layout and facilities in the apartment were excellent and I enjoyed my stay at Harbour Lights very much. Weather could not have been better. Some of the highlights for me were being in the ringside seat to view the amazing fireworks that were set off from the rooftops of 2 apartments just across the road from my balcony. Also sitting at Mondo’s having dinner as the massive cruise liner sailed past to continue its voyage. A beautiful spectacle for us all – son and grandson included. The exercises in the park was also quite a spectacle – seeing so many people – young and old – joining together to enjoy this fitness activity. Also was a spectator with my grandson as he watched his Dad and friends do the rope climb at the Casino. An event well worth considering. I will certainly be back to Harbour Lights again. The position is also great – close to everything. Yes, your service was excellent.

Regards,

Kaye

Hi all at FNQ Apartments,

Thanks for making it a unbelievable holiday for me and my family, It is sometimes really difficult to book for a group of 8 wanting 4 rooms but the amazing service provided by you especially Brenda, made it just so simple. Harbour lights is amazing with great facilities and convenient to everything in Cairns. Whenever we needed advise on activities we simply called into the FNQ office and received great advise especially on the fishing charters ( Gone fishing ) and Dundees and Salt restaurants.

Thanks again for the great holiday.

Paul

Hi Julie,

Thank you for your message. I had a wonderful time in Cairns. I was most impressed with the service provided by the staff at FNQ and also Cairns Luxury Apartments in the Tourist Information Office. Everyone was really helpful and nothing was any trouble. The apartment lived up to it's name. It was truly luxury and spotlessly clean! I loved waking up to the amazing view over the marina every morning! Apart from my daughter that is what I miss most. I am happy to say that I am coming back later in the year, probably September or October and will most definitely be using the gratefully received voucher.

Warm regards,

Laura

Just giving you guys some feedback regarding our stay in Cairns. Although it was only for the weekend, we had a great time. The accommodation at Harbour Lights was great - close to everything and great room/view. All staff at Harbour Lights were very helpful. The staff at the information centre ( Cnr Marlin Pde and The Esplanade) were great - they were very helpful and were happy to answer any questions we had. The 'Reef Experience' day tour to the GBR was great. All staff on the boat were very friendly and helpful. The day was well organised and ran very smoothly. All in all, we had a fantastic time in Cairns. Will definitely return one day and would be more than happy to recommend anyone stay at Harbour Lights or do the tours that we participated in.

Thanks again! Chris

Hi Sara,

Apologies for the delay but with the floods and getting back to work haven't had much time for email. My son and I had a fantastic time in Cairns in spite of the poor weather. By far the best experience for us both was diving on the reef with Silverswift. As we're both divers it was amazing and the service and friendliness of the staff on board was excellent - really made the day for us. Patrik and the girls in the office managing our ticketing to Tjapukai and Skytrain couldn't have been more helpful if they tried and our last day trip to the Crocodile Farm certainly completed the holiday. Even though we stayed in the apartment for New Years Eve we had a bird's eye view of both concerts and the fireworks in the Harbour so had a great time and avoided the rain!! The apartment was excellent - as I told Patrik - my son was taking pictures so he could take the ideas from the kitchen and bathrooms for his own place!! I think Harbour Lights is the ideal location - for the trips from the Harbour or simply the fact you're a short walk from the town itself and all amenities - just let me know. Many thanks for all your help and please pass on my thanks to Patrik and the girls in the office.

Kind regards,

Ann and Tom Godfrey