Hi Team,

Thanks so much to Vanessa for encouraging us to choose the Mantra Apartment 612.

The apartment was spacious and had everything set up for everything you need on holiday - you could even live in it!!.  The position was perfect, ground floor being very accessible.  The apartment was super clean and beds super comfortable.  The shower was brilliant.  The pool was awesome (thanks Vanessa).  A lot of photographs are so deceptive and I did take a look at the Allassio  where I was thinking about - wow, it was so much smaller than the photo!  So we really had a great time and felt very lucky where we were.  Thank you.  It makes the most sense in a hot place to have the big pool.  The spa was great for the adults to relax whilst keeping an eye on the kids.  It was an all-round great place for anyone to stay.

Thanks Brenda for organising the skyrail and train.  We had a great day.  I lived in Cairns and Port Douglas 15 years ago and was so nice to visit these places again. 

Thanks again and we shall use FNQ in the future that's for sure.

Kind regards.

Sian, Jamie, Ruben and Sayer. 

We enjoyed a wonderful two weeks in Palm Cove and our apartment was in the perfect location to enjoy everything that Palm Cove and this amazing part of the world have to offer. 

The accommodation was very comfortable and had everything we need to enjoy our stay – a lovely home away from home – none of us wanted to leave. 

We enjoyed some great trips including Hartleys Crocodile Adventure where we loved the shows and holding snakes and crocs; Green Island where the snorkelling was great and coming face to face with the largest recorded croc in the world was a real highlight; Mossman Gorge was beautiful and the visitor centre was new from when we last went which was great; We did a waterfall tour which I would highly recommend – Josephine and Milla Milla were our favourites; we did an overnight trip to Chillagoe, a small outback town around 3hrs from PC – great hospitality especially from John at the Chillagoe Hotel Motel, amazing scenery and caves and even got to look at Jupiter, Saturn and the Moon at the Eco Lodge – this was a trip highlight for us all.

Susannah 

Hi Meg,

Yes you can use my feedback anonymously. We had a fantastic holiday in the tropics and now back to the freezing cold of Melbourne. We stayed in Palm Cove after FNQ Apartments recommended this rather than Cairns (a good suggestion). TheAmphora in Palm Cove is clean, well maintained and well situated on the beach surrounded by restaurants and shops. Everything was planned, arranged perfectly and hassle free from booking to check in. As it was our first visit we did some of the touristy adventures with highlights listed below. Mossman Gorge (Spectacular) then to Cape Tribulation over the river with the car ferry Snorkelling the Great Barrier Reef was absolutely fantastic and an incredible experience not too be missed. Cairns Skyrail to Kuranda also a not to be missed experience overlooking the rain forests and waterfalls. Hiking the Douglas track to the Glacier Rock through the rainforest was stunning. I will certainly recommend fnq apartments to friends for the visits.

Kind Regards

Hi Vanessa, The accommodation was lovely, the only hiccup being the adjoining room door being unlocked and a surprise visit from the next door guests. This however was quickly resolved after a phone call which I appreciated. I hired a car and went on a day trip to Paronella Park which I found most enjoyable. I will be returning to do the night tour for sure! Thanks again for your assistance and I look forward to booking my next holiday with you. Regards, Vicki

Good Afternoon,

Unit was absolutely perfect for what we required and in a fantastic / convenient location. Is was also clean and well stocked with all of your usual home needs. We did a day trip out to Fitzoy Island on Raging Thunder and also Jungle Surfed at Cape Tribulation - both were a fantastic day out. Our daughter Lauren and I (Megan) also had a full body massage one day in a shop just down the road from our hotel. We will definately use your company again for any future holidays in FNQ.

Kind Regards,

Megan & Jamie Odlum

Hi Liz - Thanks for your email. We had a wonderful time at the Amphora with our group of friends. The apartments were terrific and we thoroughly utilised the lagoon pool every day. We also went swimming in the ocean, went for lots of walks, coffees, out for meals and a few drinks!!! As we were all in need of a break Palm Cove was the ideal spot. Also the service we received from Exemplar was outstanding. Very efficient, courteous and always on time - even when they took us to and from the wedding in Cairns. I would thoroughly recommend your service as a booking agent - you were helpful to me especially as I had quite a large group to organise and I know if we come up your way again, I would always contact you for advice. It is fine with us to use our response on your feedback page on your website and thank you very much for the voucher. With kind regards, Chris Primus

Hi Julie,

We had a fantastic time at Palm Cove on our holiday. The service at FNQ apartments was fantastic as was the apartment that we stayed in. We did not do activities – mainly enjoyed the amazing warmth of Palm Cove in April, the fantastic pool at the Amphora, the beach as well as loads of local eateries. We will definitely be back soon.

Regards,

Annette

The service from the FNQ Apartments staff was fantastic. Every need was considered and catered for in a way that exceed our expectations. The accomodation was brilliant, modern, clean and comfortable. Our tours and transfers were booked with ease and we had a fantastic family holiday at a beachfront property, overlooking the wonderful pool in paradise! We hope to return in the near future and would highly recommend this service to others.

Sheree

Palm Cove is a great place for a break, lovely atmosphere, lots to do or you can be totally happy doing nothing. The activities we did were all enjoyable and easy to arrange I was very satisfied with the service we received, the staff were all very happy to take the time to talk about what we were after and they really looked after us and gave great advice. I would certainly use your service again and recommend to others. It was all very easy to arrange and I was very happy with the standard of accommodation as well as the transfers which were very effcient.

Coleen

Hi Sarah,

Holiday was fantastic and we both had a ball at the activities you organised for us .we went to green island for one full day and Kuranda for another which I would highly recommend to anybody wanting a few full days out . Everything was a breeze , coach transfers all organised , even the bus drivers were all fantastic . I found your service just wonderful as you booked everything personally and even recommended the activities we did. I had no idea how to organise a holiday , transfers or activities as I have never done this before myself Apartment was glorious and well maintained ( I was upgraded to the mantra due to a burst waterpipe ) and I was more than happy with that . I am looking at going to bali in September and am sorry you don’t have this destination available within your service .

Thanks again Sarah for all your help 10/10 service !!!!

HI Brenda,

We were very impressed with Amphora Apartments and your service and flexibility for us was fantastic. I would definately recommend this hotel and your services to friends and family. The apartment was excellent and very clean, it was alot bigger than we imagined. Thanks again, I will be sure to be in touch if we return to North Queensland.

Kind regards,

Bianca

Hi Sara,

Our holiday was just great we both had a wonderful relaxing time - we did not want to come home!! Palm Cove was just beautiful, just what we were after, plenty of great restaurants, a beautiful beach, and everything within walking distance. Our apartment was also great - very clean and well maintained and also equipped with everything we needed. Whilst in Palm Cove we visited the Hartley's crocodile farm, went on a Great Barrier Reef day trip to the outer reef with Calypso and visited the beautiful Daintree Rainforest where we went on a boat trip down the daintree river in search of crocodiles. We would like to thank FNQ apartments for their help in booking our holiday, we found your service to be very efficient and found everyone we dealt with very friendly.

Cheers and thanks again for all your help Simone & Simon

Thank you for your lovely Welcome email. Our trip was wonderful. Palm Cove has left a lasting impression and we will certainly be planning another trip in the future. Our accommodation at the Amphora was wonderful. The apartment was perfect for a family and we all enjoyed the amazing pool. Greg and Marilyn do a wonderful job in the up keep of the apartment. It was very clean and well maintained. On our trip we all enjoyed Hartley Crocodile Farm and the Sky rail. We also hire a car for the day and drove up to Cape Tribulation and visited the Daintree discovery centre. We were also quite surprised to bump into one of our Melbourne neighbors at Mossman Gorge. The winds did not allow us to get to Green Island and the reef. (We would prefer a calm day for the boat ride). So we will have to schedule it in next time we come to FNQ. Thank you for your wonderful service and look forward in contacting FNQ for any future trips.

Kindest regards,

Georgia

Thank you for the email!

We had a wonderful holiday in Palm Cove and were very happy with the service provided by FNQ Apartments. From quotation to booking the process was seamless and very easy. Thankyou for your help in sourcing the hire of the cot and pram for our stay in Palm Cove – this was one less job I didn’t have to worry about! We had fantastic weather and the kids loved swimming in the pool everyday. We went to the Butterfly Farm and Cairns Zoo which was great for the kids. Muddy’s and the swimming pool on the esplanade were a big hit with the kids as well. This area is fantastic for families and more holiday destinations should have such areas. Thanks again for all your help and I really appreciate the follow-up. It is not often these days that you get a “follow-up” call, so it is very nice see some old fashion service!

Kind Regards Annabel

Hi Megan,

We had a great time, so good that we wished we had extended our stay a little longer but due to work commitments that was not possible. We had a very relaxing stay at Amphora, the check in process with Boutique Collection was excellent. The facilities in the room were quite good, we were very happy to be placed in a room on the top floor. We have stayed at other accommodation on lower levels and been disappointed with the noise aspect. If only there were silent door closers on every apartment door at holiday resorts, people don’t seem to care how much noise they make when coming and going. We would like to commend you on your attention to detail. We normally use an alternative website to make our booking arrangements for accommodation in Cairns but it was a refreshing change to deal with FNQ Apartments. I like the fact that you are helpful without being “pushy” I also liked the fact that you took the time to send another email prior to our visit recommending attractions in the area and a chance to pre-book with discounts offered. As we have been to most of the attractions previously we didn’t take advantage of the kind offer this time but would certainly welcome similar offers for future visits. We are planning to take another holiday later in the year and would certainly consider returning to Palm Cove possibly with my parents this time as they have never been to Cairns. Every time we go we rave to them about how good it is for a holiday. We usually stay at Trinity Beach but have found that there are more restaurant choices in Palm Cove which are all in walking distance, Choc Dee Thai restaurant food is to die for. So good in fact that we had dinner there twice during our stay. And the recommendation came from our Boutique Collection host who checked us into our room at Amphora. Thanks again Megan.

Kind regards,

Joanne

Dear Megan,

I am responding to your email, firstly to let you know that I have no objections if you my comments on your feedback page. Well I just want you to know that I was very impressed with the apartment we were given, not only were we given the best service, but we were in our apartment for the first 3 days when the washing machine broke down and then the air con went too. They responded straight away and transfered us to another apartment and upgraded us to a beach front apartment. We have travelled to Cairns quite a few times and I must say that this would have to be one of the best places we have stayed with a big pool and great accommodation. The staff at the office were very helpful in every way and if I had to give a score out of 10 I would most certainly give at least a 9.

Thank you it was great.

Rena

Dear Sara,

We thoroughly enjoyed our stay at the Mantra Amphora, what a gem. The apartment was fabulous and in a prime location overlooking the pool. I would definitely return and request the same apartment. We were fortunate with the lovely weather and I coped OK with the heat. The off peak season was ideal not too many crowds, very pleasant. Palm Cove is the perfect place to relax and enjoy an array of great restaurants and cafes which is what we wanted to do. My daughter enjoyed shopping at Port Douglas and also visiting the Direct Factory Outlets in Cairns, lots of fabulous bargains to be had. A very enjoyable seven days by our family.

Kind regards,

Robyn

From our first contact the FNQ staff we dealt with (Sara and Troy) were simply brilliant. They answered all questions promtly and honestly which is a first in the travel industry and we thank them both for this. To this end our holiday was fantastic, the transfers on time, the drivers and resort staff very friendly and couteous at all times, the apartment was just what we wanted nothing more nothing less and we even were given a cheaper rate as we were in the low season by one day (something we wouldn't have known had we not been informed by Sara). Thanks again for everything guys, you made it memorable and we will use you again without a doubt !!!! Travelling with a family of 6 is not easy but it was with FNQ !! Very high standards which are maintained by the staff at all times, would not hesitate to recommend FNQ anytime !

Kind regards and THANK-YOU once again,

Peter

Hi Megan,

We had a great holiday and really enjoyed staying in that lovely apartment at the Amphora. It was plenty big enough and spacious for us all with a lovely deck to sit on and relax after a busy day exploring. It was appreciated when the boys had their room made up into two singles and our lost bag was brought up to us. We all thought the trip to the Barrier with the 'Passion of Paradise' tour was the high light especially the great bunch of people who looked after us on the day. Tony the skipper shared his cockpit for a chat and Simon the card shark who kept my son entertained and of corse the fish! It was a smaller group of people so we got to know each other easier I thought. I would highly recommend this tour. The next tour we did was the Sky rail again was really enjoyable although the weather was not too kind this day and spoilt my pictures but as you know the weather can change quickly there and did so later in the day and we had an awesome trip back down on the train. (and I loved the shopping at Kuranda) :} In between tours we drove to places of interest like Port Douglas, Cairns City and the Daintree rainforest.

Thanks again for all your help and great service.

Regards,

Sue

Hi Sara, Thanks for your email.We spent a couple of days in Sydney so just home really.We had a very relaxing holiday and the accommodation at the Mantra Amphora was fine.The only thing that concerned us was that we stayed 7 nights and there was no provision for changing the bed linen and towels ... maybe we should have asked the question on booking but there you go.That apart the apartment was clean and spacious and had a great view of the pool. We basically chilled out as we always do but we did take a flight over the Barrier Reef which was superb and a day trip by coach to Port Douglas and Mossman Gorge.Again this was a great day and we thoroughly enjoyed 4 Mile Beach. We found some really good eating places in Palm Cove,on the other hand I would not recommend the greek restaurant to any of your clients,quite frankly it was a complete rip-off and left us with a sour taste in our mouths (not literally!) which somewhat spoiled the overall quality of our stay. Kind Regards. Mike & Jan.

Hi Sara,

We had a fabulous holiday in FNQ ,and were especially happy with our accomodation ,Amphora Palm Cove was great and we were thrilled to have such a prime unit, at ground level ,so close to the beach with awesome views and also easy access to the pool and parking.Palm Cove was a great location for us as a family to explore the area with it being handy to some of the main tourist attractions.We enjoyed our night at Cairns and again accomodation was great,we all enjoyed being in the penthouse at Mantra Trilogy ,what a treat. Thank you for booking the accomodation for us, we are impressed with the service you have provided.

Regards,

Kate

Hi Sara,

We had an excellent holiday. The children enjoyed themselves with so much to do and see. We have previously been to Cairns twice so we knew what to expect. However the service we received from the beginning to the end was outstanding. The tour operators were more than helpful and very informative. Customer service was exceptional. The standard of the apartment we stayed in was excellent with only a few little niggles, (which we left on the feedback card) overall however it was very well presented. I would most definitely recommend your operation to any of our friends and family that may be travelling up that way in the future.

Kind Regards,

Michael and Shona

Hi Sara,

We had a great 10 days in Palm Cove and surrounding area. Palm Cove itself was a perfect location for us and our 2 year old daughter. It is a very peaceful and layed-back place which is perfect when you're wanting to get away form the city life. We spent many days just laying around the pool at our Accommodation (Mantra Amphora - which was excellent by the way!), walking along the beach, and made good use of the many handy restaurants. During our stay we drove ourselves right up to Cape Tribulation where we walked along the pristine beaches and boardwalks. We visited Port Douglas and the Rainforest Habitat Zoo - fantastic breakfast with the birds. Our daughter loved it so much we went back again. Hartley's croc farm was really good as well. We visited Mossman gorge and it's lovely walks through the rainforest. We then ventured out to Mareeba for a coffee roasting tour (Coffee Works) and saw some beautiful waterfalls as well. This day trip brought us back through Cairns where we tried out the lagoon/pool on the foreshore there - great spot!. Finally we went on the Skyrail and train trip to/from Kuranda which was a highlight of the trip. All in all it was a great holiday and we are tempted to do it all again next year! Thank you for your assistance in organising our accommodation and car hire. You provided a very prompt and reliable service which saved us alot of time and your knowledge of the local area was very helpful when making decisions about our accommodation. What you arranged was spot on. We would happily recommend you to anyone wishing to plan a holiday in FNQLD.

Kind regards,

Mark & Tanya

To Sara,

How are you? Thank-you for taking care of our needs on our holiday. The holiday at the Amphora Resort Palm Cove was Fantastic; we enjoyed many things about it. The Amphora accommodation was as described there was no disappointment when we arrived; the Greek restaurant was one of the best and our favorite place to dine. We enjoyed the zoo and crocodile adventure but by far the train ride through the forest would have to be one of the best attractions. I definitely would return for the Sunday Market and Port Douglas as well. We do thank-you for your hospitality and would love to return to Palm Cove and surrounding areas again.

Thank-you,

Joe

P.S. I will be telling my friends that “Far North QLD is definitely the place to go for a Holiday”

Hi Troy,

Thank you for your 'welcome home' mail. There were 57 of us from the UK, USA and Au. In Palm Cove for my sons wedding to his aussie fiancee. Which took place at the Angsana Chapel and Far Horizons Restaurant. We stayed in a variety of places in Palm Cove. My daughter and her family and I both stayed at the Amphora. We felt that we had the best accommodation. Cleanliness, comfort accessability, amenities and a fabulous pool area (heaps better than the Angsana). We also loved the fact that we had Vivo.....excellent eating within a footstep. All in all our impressions of the Amphora, were very good for an easy relaxed family holiday. We thoroughly enjoyed our stay and will come back in the future. We also enjoyed a few excellent trips. In particular our trip to the 'Reef'and Port Douglas. Unfortunately because of the wedding time did not allow us to do very much more. We will correct this next time. Big thank you to you Troy and your team for all the help in booking and collecting of keys etc.

JOB WELL DONE!

Regards, Gilly (UK) Apartment 632A 4th-14th May 2008

Hi Troy,

sorry for the delay (the old story, twice as busy catching up when we get back!!!). Firstly thank you so much for arranging everything. The accommodation exceeded our expectations. The best thing (and can you please pass this on to the property managers) was having more than one nights worth of powder for the dishwasher, plenty of dish washing detergent, glad wrap salt and pepper, plenty of tea and coffee etc – funny (must be a mother thing) but that was what really impressed us, oh and the free local calls – that was extremely handy (especially as my husband needed to have a tooth pulled out at a dentist on the Saturday in Cairns – not planned!!!!). The only problem we had was the clothes dryer kept cutting out after about 5 mins being on (I meant to tell the property managers but I forgot cause the clothes dried just as well on the balcony!!!!). Answers to your questions: (a) Loved the accommodation – it was also a lot bigger than we envisaged (and the bathrooms were just fantastic), we went on a private charter (organized by someone else) to the inner reef, did the sky rail/train and spent a day at Mossman/Port Douglas. (b) Your (and the property managers) service was fantastic. I must admit I was a little skeptical when advised to check in at a place other than the resort, and then told that we would be driven to the accomm. I hadn’t encountered a set up like that before and was a little wary about the standard of the accommodation. However it far exceeded my expectations and I was rather glad we didn’t go through the actual resort as they couldn’t pester us about things (or try and sell us stuff we didn’t want when we were on site). When we return we will definitely book through you again. We especially like the “leave the keys in the room and close the door behind us” - for a couple with two very small kids it was very convenient. Thanks again Troy – we just had a fantastic holiday.

Kind regards,

Giselle

Hi Troy,

Thankyou for you welcome home email – unfortunately the reality of being home from holidays is fast sinking in as I weave my way through 300 emails – however I had fully intended writing a letter to FNQ Apartments upon my return to thankyou all personally for the wonderful holiday that my husband and I had in Palm Cove. The apartment that we stayed in which was the Amphora Palm Cove was absolutely beautiful and very spacious, I was very impressed with the cleanliness of our apartment also and our spectacular view over the swimming pool that made for a wonderful sunrise every morning to greet our day. The staff at FNQ were just lovely and not could not have been more helpful - we very quickly settled into our apartment and our new environment with their great advice and good tips Thankyou once again for everything and look forward to returning to Palm Cove again.

Kind regards,

Dawn & Ian

Hi Tony,

We had a fantastic time in the gorgeous beachside village of Palm Cove. we stayed at the mantra amphora for 11 nights and thoroughly enjoyed our stay. Your arrival and information staff were excellent, really friendly with helpful advice. our apartment was spacious and clean with a beautiful view. The area itself was ideal for honeymooners, being by the beach but still serene with plenty of lovely restaurants around. Many thanks for a wonderful stay, looking forward to our return visit!

M

Dear Troy,

We did enjoy our stay at Mantra Amphora Apartments. The resort was well maintained, the large pool was always clean and plenty of room for both children and adults to have their own space. Our apartment was very spacious and well planned enabling us to have our privacy but with easy access to surrounding gardens and parking. It was an easy stroll to the Deli, corner convenience shop, Hotel and of course some beautiful restaurants. We would have no hesitation in making a return visit and recommending Mantra Amphora to our friends. We did not participate in many activities as what we wanted from this holiday was rest and relaxation and we spent our time reading and swimming in the pool with a visit by local bus into Cairns on one of the days. We were happy with the standard of service offered, on arrival we were taken to the apartment, given all the information needed and then left to our own devices but told if we wanted anything we only had to contact the information centre. It is o.k. with us if you use some of these comments on your feedback page and thank you once again for all your help.

Regards,

Barbara and Keith